Air Travel Customer Service Consultant German speaker (m/f)  in Berlin

Hello, We are Lufthansa InTouch!

We at Lufthansa InTouch are at the centre of service excellence. We specialize in customer care in air travel for Lufthansa Group passengers. Our multicultural, multilingual teams operate from seven Service Centres worldwide. Working together as one global team, we provide five star services!

Want to make someone’s day, every day? Join us!

Get in touch with the fast moving world of air travel and explore the world at discounted rates!

To be best at being in touch is what we strive for.

Welcome aboard!         

Our skilled global teams of airline professionals ensure the highest quality of service for our passengers:

• General flight reservations and direct sales
• Information about our products and services
• Passenger check-in assistance
• Managing accounts for Lufthansa frequent flyers (Miles & More)
• Support Travel Agencies

To be best at being in touch is what we strive for.

What do we look for in a candidate?

• Excellent written and verbal communication skills in both German and English
• Positive and ‘can do’ attitude
• Eagerness to help our customers
• Team orientation and adaptability to dynamic working environment
• Advanced PC user
• Willingness to work Mon – Sun shift patterns (attractive compensation rates)

We are proud to offer:

• Amazing flight privileges – travel for massive flight discounts! (for you and your immediate family/friends, including Hotel/Car Hire/etc. discounts)
• Great teams and amazing people on boardJ
• Professional in-house training and learning opportunities
• Monthly bonuses, unlimited contract
• Lunch vouchers, Flexible benefits scheme (contribution to leisure time activities)
• Extensive visa support and relocation package (accommodation, travel costs)
• Cozy offices in the heart of Brno – Spielberk office Centrum

And above all, unique team spirit and culture: we are the best at being In Touch!

We are driven to be best. We at Lufthansa InTouch contentiously upskill and train our colleagues; boost their product knowhow and make them becoming confident in all aspects of services for air travellers.