Student Customer Experience Specialist (m/w/d) in Berlin

Was du machen wirst:

• Assist in managing client engagements and services packages while also being able to provide consultancy on the CX journey and the design of automation concept, build, performance review and next steps. Learn to own and deliver our services packages which incorporate an element of CX program design and build in line with current capabilities.  

• Become a platform expert and work inside of a strategic roadmap, help customers to deliver lifecycle marketing automations and manage omnichannel campaigns 

• Support with account deliverables and client relationship management - design of customer journeys, campaign/ program operations, overall performance reviews, account management, ensuring delivery alignment with contract terms 

• From a platform perspective, you will be tasked with helping to drive adoption of our Smart Insights module, predict, loyalty solution and AI capabilities across our customer base. This will be achieved via the concepting and design of automations and subsequent reporting on performance.  

• Operationally, the Student Customer Experience Specialist will also work across pre-sales and service - in close collaboration with the Customer Experience Consultants for retained customer work.  

• You will be assisting with concepting and design (consulting) in the above areas of expertise and with the execution and delivery where relevant.

Was wir bieten:

• Hybrid/Remote Working Model
• Opportunities for Growth
• Exposure to a global company (recently acquired by SAP)

Bewerben

Bist du der ideale Kandidat (m/w/d) für diese Stelle? Dann bewirb dich jetzt und wir werden dich so schnell wie möglich kontaktieren.

Extra Informationen

YOUR PROFILE

• Working towards a Bachelor’s or Master’s degree 

• Strong interest in digital marketing, ideally with first internship experience in that area 

• Strong written, verbal, and interpersonal skills to communicate complicated information clearly and simply 

• Ability to learn new concepts quickly and confidently 

• A passion for analysis, problem solving and troubleshooting 

• Ability to manage time and work remotely 

• A helpful and approachable persona

WHAT WE OFFER

In this role you can expect to learn:

• How to work in a professional working environment in a global company 

• Working on a daily basis with a diverse team 

• Working with industry experts in a key specialized area of digital communications and marketing 

• Technical skills and the application of those skills to form the basis of daily routines 

• Problem solving, time management, prioritization and other “soft skills” essential to successful team-based professional careers

Emarsys is a globally matrixed organization. You will work in our Berlin office and report directly to Strategic Services Director EMEA, with a dotted line to our Regional Vice President of Services and Solutions EMEA.  We offer remote working flexibility however in the spirit of our team-focused culture, we would encourage you to attend the office on occasion where possible to connect with your direct team members. Our work environment is dynamic, spacious and modern, and we encourage creativity and initiative in all areas of the business.

Status

Inaktiv

Ausbildungsniveau

Hochschule/Universität

Standort

Berlin

Arbeitsstunden pro Woche

20 - 40

Jobart

Werkstudentenstelle

Gehaltsangabe

Zwischen 12.00€ und 15.00€ pro Stunde

Verantwortlich für

Customer Experience CX

Tätigkeitsbereich

Online Marketing / eCommerce

Führerschein erforderlich?

Nein

Auto erforderlich?

Nein

Motivationsschreiben erforderlich?

Nein

Sprachkenntnisse

Englisch, Deutsch