Customer Care – Freelance work
ACON’s mission is to inspire children and youth for physical exercise, sports, and outdoor activities. We offer a wide range of high quality and innovative products that get people outside playing games. In addition to our high-quality products, our success is based on professional staff familiar with our products and dedicated to great customer service. We are looking for energetic, detail-oriented, dependable, and motivated contract resource to assist our Customer Care team – resources who have the ability to self-manage and be a great team player: Someone who likes to learn and grow with the business. We are very flexible with hours, but the desired work input would be 0-20 h/week depending on the season. This is a well-suited job for having besides studies.
What are you going to do:
- Answering chats, and emails to provide excellent customer service; includes handling and resolving customer inquiries and concerns and coordinating resolutions in a professional manner
- Tracking tickets accurately in a customer service system
- Excellent customer service skills and genuine desire to help customers with both pre-sales and post-sales matters
- Skills and ability to use and learn computer programs, procedures, and processes necessary to provide these services
What we offer:
- Flexible work hours
- home office
- well-suited job for having besides studies
What we ask:
- No minimum education required
- A native level German speaker
- Accuracy, high productivity, and attention to detail
- Effective communication and pleasant customer service personality
- Current or prior experience with Zendesk or Microsoft BC / Navi
- Experience with working in an eCommerce environment
- Fluent English
- Other experience in different fields (marketing, R&D)
To receive more information about this opportunity, please send your resume / CV before 25th of April, 2021.
Resumes have to be written in English.
- Education Level
- Hauptschule, Realschule, Fachabitur, Abitur, Hochschule/Universität, Andere
- Working hours per week
- 4 - 20
- Type of Contract
- Teilzeitjob, Abendjob, Nebenjob/Wochenendjob, Werkstudentenstelle
- Responsible for
- Customer Service
- Profession Sub-category
- Full UK/EU driving license preferred
- Car Preferred
- Cover Letter Required
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