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User Assistance Associate Developer (f/m/d) for SAP S/4HANA O2C in Walldorf


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


About SAP S/4HANA Source to Pay & Order to Cash
The SAP S/4HANA Source to Pay & Order to Cash unit drives innovation and thought leadership across the source to pay and order to cash processes. This benefits buyers and suppliers by enabling companies to sell physical, digital, and subscription-based goods as a service and by monetizing subscriptions and real-time usage-based services. SAP S/4HANA is the single source of information for customers on their digital journey: planning, execution and analysis, prediction to simulation, all in real-time within one system, integrated with SAP C/4HANA, SAP Ariba, and Fieldglass. 
As we develop the future intelligent suite in the cloud for ERP customers, the SAP S/4HANA Source to Pay & Order to Cash unit seeks to be a frontrunner in cloud and agile mindset to software development. Openness, honesty, supportiveness, respect, fairness, accountability, empathy, and trust are ingrained in our team spirit and key to our success.


The Role
We need a new user assistance (UA) developer to work in a development team and help us integrate with the new SAP S/4HANA Cloud Customer Community. You will work closely with community moderators, product support, your development team, and other UA colleagues in your area and throughout the product. For example, you will write blogs describing new functionality, create and update our user assistance based on customer feedback, and point customers to the information that they need.
You will be responsible for user assistance in a development team. To help you along the way, you will also work in and get support from a close-knit, diverse, and global UA team.


Role Requirements
Could you help us understand the needs of our customers by following and contributing to discussions in the SAP S/4HANA Cloud Customer Community?
Can you see yourself creating materials to help our customers, including social media content, terminology, UI texts, app descriptions, multimedia, and context-sensitive help?
Would you enjoy collaborating with community moderators, product owners, developers, as well as product support, user experience (UX), and UA colleagues?
Could you ensure that UI texts are clear, translatable, and user friendly?
Are you open to requesting and implementing feedback on your UA deliverables and willing to seek the guidance and support of other UA colleagues?
Applying all relevant SAP standards and guidelines is integral to everything we do. Can you consistently align with other product areas using our standard processes?
We must ensure high quality content in the source language for successful translation. Are you prepared to work with a language editor with first-language proficiency in English, if required?
Do you value the importance of testing the functionality that your team develops in order to ensure the accuracy of your user assistance?
Our area often innovates as a frontrunner. Would you like to participate actively in product-wide projects to improve UA tools, processes, concepts, templates, and content?


Required skills

  • A degree in technical communication or a related subject, a language-based degree, or comparable experience
  • The ability to express complex technical information in a clear and precise manner
  • Outstanding communication, writing, and grammar skills
  • The ability to schedule your own work to fixed deadlines, deliver on time, and ensure high quality
  • Flexibility and a readiness to communicate with other team members and to participate in knowledge transfer
  • A willingness to acquire extensive product knowledge and learn new skills at short notice
  • Fluency in English and proficiency in German


Preferred skills

  • Experience with our content management system (that is, IXIASOFT DITA CMS)
  • Experience with Microsoft Office applications, especially Microsoft Word and Microsoft PowerPoint


Are you a close match? Could you see yourself growing in our team? We look forward to receiving your application and discussing your expectations and our needs.


Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

Extra Informationen

IT / Software-Entwicklung / Programmierung
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