SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
PURPOSE AND OBJECTIVES
Global Delivery Operations (GDO) Education role will keep the promise and create customer delight by providing exceptional customer experience and leveraging operational excellence. In order to execute the education strategy to drive user adoption through enhanced blended Learning in the Cloud as well as On Premise, SAP drives continually to simplify and automate the business operations in line with the changing businesses.
EXPECTATIONS AND TASKS
Global Delivery Operations Education – ONE TEAM
Tasks Customer Service, Customer Advocate and Resourcing act as ONE TEAM and support each other in critical situations in order to keep the promise and secure superior customer experience (e.g. cover gaps, act as substitute for annual or sick leave or in situations of high workload).
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
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