Associate Support Engineer SAP Success Factors/ Cloud Integration in Support Core Competence (SCC) in Walldorf

Jobbeschreibung

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVES

 Support is undergoing its own digital transformation, aiming to serve the digital enterprise of our customers.

As an essential element to maintain highest levels of technical competence across all of SAP’s latest products and technologies, the Customer Success Services organization establishes a team dedicated to imperative core competencies in all relevant areas.

This Support Core Competence team has a very tight collaboration with the development teams of SAP to optimally help our most critical customers during the implementation and operation of the latest cutting-edge innovations. Within the Support Core Competence team, we are resolving complex product and configuration issues in different areas and contribute actively to the improvement of the product quality. Acquired experience will be the basis to drive the development and industrialization of our proactive support offerings as well as the knowledge transfer across the Customer Success Services organization. This will further drive the shift towards new technologies within Customer Success Services.

As a member of the Support Core Competence team you have the opportunity to work in different areas with different teams as an Associate Support Engineer. In addition, a senior architect will be assigned to you as mentor to quickly ramp-up your knowledge and get connected with the different stakeholders in the various teams. You will be responsible to perform the root cause analysis of complex issues with focus on the integration with Success Factors based on real customer cases, as well as drive the resolution together with SAP development and other departments. You will translate gained insights and experience into knowledge assets and service delivery tools/ procedures.

OUR OFFER

 Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you are passionate about technology of SAPs latest innovations and you like to work in a team that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions and provides a fun, flexible and inclusive work environment with top specialists– apply now.

• Opportunity to actively work with our latest innovative SAP technologies and products
• Perform a great variety of different, challenging tasks team building up a strong network across the different departments of SAP
• Working in a dynamic environment in a small team of top experts ensuring a steep learning curve of your functional and technical knowledge
• Training and learning on the job with guidance from experienced colleagues and encourage you to build your own professional network of experts
• Challenging customer projects with a focus on our latest products
• The opportunity to travel worldwide
• Development opportunities and attractive career paths

OUR EXPECTATIONS

•  A university or comparable degree in core sciences, economics or engineering, e.g. Computer Science, Business Informatics, Industrial Engineering, Mathematics, Physics
• Basic knowledge in network analysis and system administration
• Basic knowledge in SAP Success Factors or comparable HR solutions
• Programming skills (e.g., Java, C ++, ABAP) and experience in data analysis
• Very good analytical and technical skills to solve complex problems; a structured, reliable and independent way of working under pressure; confident and friendly interaction with customers and very good communication skills in general.
• First experience in SAP Cloud Platform development is a plus
• Basic knowledge in SAP Cloud Platform NEO and/ or Cloud Foundry is a plus
• Basic knowledge of SAP Integration solutions, such as SAP Cloud Platform Integration services is a plus
• Basic knowledge in HANA database is a plus
• Customer orientation with a strong focus on quality
• Full professional English and German language skills
• Fast learner and goaloriented working style
• Excellent team player
• High quality demands towards work accomplished

YOUR TASKS

 As the SAP Success Factors/ Cloud Integration Associate Support Engineer in the Support Core Competence team you will:

• Perform a deep dive technical analysis of complex issues within the area of SAP Cloud Platform based on real customer cases
• Drive the identification and resolution of top product issues in close collaboration of SAP development
• Clarify existing expectations with customer’s technology/ operations experts and stakeholders
• Support critical deescalation activities
• Actively share unique experience with all relevant areas in Customer Success Services.
• Work closely together with your peers developing services and tools to ensure the success of SAP’s next generation support.
• Drive knowledge management and innovation activities based on this experience with customers.
• Documents successful approaches, tools etc. and makes them available to colleagues at SAP.

WORK EXPERIENCE

 We are looking for candidates who freshly graduated from university or who are within their first years of their professional career. The position can be filled as part time position. Graduates and BA students are welcome!

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

Extra Informationen

Status

Inaktiv

Standort

Walldorf

Jobart

Karrierestarter

Tätigkeitsbereich

IT / Software-Entwicklung / Programmierung

Führerschein erforderlich?

Nein

Auto erforderlich?

Nein

Motivationsschreiben erforderlich?

Nein