Quality & Process Specialist in Berlin
About Talixo: Talixo provides transfers for travelers in over 100 countries worldwide. Fortune 500 companies, travel agencies and online platforms automate their booking processes with our technology. Brands like Booking.com, Lufthansa, Deutsche Bahn, or Skyscanner rely on Talixo to provide their customers pre-booked taxi and limousine rides. As we've been experiencing a skyrocketing phase of growth and do not compromise on quality – we require your talent to help us to keep it this way!
Was du machen wirst:
About the Team:
Quality Assurance is the heart of Talixo, it is a Team which is responsible for deciding which processes have a positive impact on our quality and which of them need to be adjusted to make the passengers satisfied with our services. The Team's main task is to make sure each Talixo Ride is a Perfect Ride.
You do not have to have a huge experience to join us but the motivation and the natural curiosity with a desire to learn are a must.
What you'll be doing:
- Analyzing quality and service performance of our suppliers
- Executing daily client support including responding to questions/complaints and following up on reported issues
- Coordinating customers and partners retention
- Taking care of quality & product control
Was wir bieten:
- Friendly, inclusive, learning atmosphere where you can grow,
- Competitive salary,
- Real impact on the product and the way Talixo grows,
- Very international team of passionate people,
- Flexible vacation policy,
- Office perks: fresh fruits, soft drinks, coffee,
Was wir erwarten:
- Bachelorabschluss
- You enjoy working with international clients and are fluent in English (French or Spanish is nice to have),
- Your are a great analyst happy to evolve team processes that balance agility, quality, and scale,
- You have some experience in customer support,
- You are a team player with a positive attitude towards your work,
- You are willing to work in a startup-environment
- You are an excellent problem solver with exceptional organizational skills
Bewerben
Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!
Extra Informationen
- Status
- Inaktiv
- Ausbildungsniveau
- Andere, Hochschule/Universität
- Standort
- Berlin
- Arbeitsstunden pro Woche
- 35 - 40
- Jobart
- Vollzeitstelle (mit Erfahrung), Vollzeitstelle
- Gehaltsangabe
- 2,000€ pro Monat
- Verantwortlich für
- Analyzing quality and service performance
- Tätigkeitsbereich
- Freizeit / Tourismus, Kundenservice
- Führerschein erforderlich?
- Nein
- Auto erforderlich?
- Nein
- Motivationsschreiben erforderlich?
- Nein
- Sprachkenntnisse
- Englisch, Deutsch
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