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in Walldorf

Jobbeschreibung

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

 

All SAP Locations in Germany like Walldorf, Hamburg, Berlin, Ratingen near Dusseldorf, Eschborn near Frankfurt, Hallbergmoos near Munich, etc. are possible. 

 

YOUR FUTURE ROLE     
 

Being a cloud company, SAP places great value on Customer Success. The ultimate objective of a Customer Engagement Executive (CEE) (f/m/d) is increase retention of SAP CX Cloud customers through successful usage and value generation. CEEs (f/m/d) are unique orchestrators of customers’ solution adoption process, bringing together various experts to work through customer’s challenges. CEEs (f/m/d) serve as customer’s advocates inside SAP and work in various regions and industries, with multiple CX products, hence they encourage user communities for collaboration and know-how exchange.

 

Through high-class customer service and state-of-the-art adoption activities, deliver the CEEs (f/m/d) sustainable and continuous long-term revenue for SAP. They work in close collaboration with various SAP teams to make sure that SAP portfolio meets the needs of the customer. 

 

A Customer Engagement Executive (f/m/d) helps customers reach their business goals by connecting key stakeholders with relevant SAP success resources in order to help drive digital transformation.  

  • Be the key contact for a Customer within Customer Experience group of solutions; set, drive and enrich the relationship with the key stakeholders. 
  • Be the owner of all relevant commercial deliverables, such as renewals, adoption rates, expansion, references etc.
  • Orchestrate SAP resources in order to drive success of Customers Digital 

 

YOUR PROFILE

 

  • Customer success focus & ability to build executive relationships
  • Understanding of business models, strategies and processes within Marketing, Sales, Service, E-Commerce and IT
  • First experience in business software
  • Experience working in and around cloud software solutions and cloud delivery models is an asset
  • Experience in working with customers, ability to operate in complex organizations, de-escalate and apply risk-mitigation strategies to customer situations
  • Excellent verbal and non-verbal communication skills in German and English
  • 1-2 years' experience in program / project management
  • Customer success experience in one of the CX solutions is a big plus
  • Retail industry experience is desired

        

ABOUT THE TEAM 


SAP Customer Experience (CX) helps build trusted relationships between brands and their customers to unlock a new world of digital innovation, customer value, and sustainable growth. SAP Customer Experience brings together the portfolios and teams from the Hybris, CallidusCloud, Customer Data Cloud and Coresystems (Field Service Management) acquisitions to form SAP C4/HANA, our integrated technology suite. We have a bold mission ahead and have complete support across SAP to revolutionize the front office and bring it together with our back-office through S/4HANA to deliver the Intelligent Enterprise. Across SAP Customer Experience, being bold and winning is paramount to our culture and our people thrive in high performing teams. We seek talent who want to innovate, be disruptive, and who support mutually agreed upon goals and ambitions. As a fast-paced growth business, there are no limits to how our teams will shape the future of SAP and our industry.

 

 

ADDITIONAL INFORMATION

This position is a maternity leave cover and we are offering a limited contract for 12 months. 

 

 

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

 

Extra Informationen

Status
Inaktiv
Standort
Walldorf
Jobart
Karrierestarter
Tätigkeitsbereich
IT / Software-Entwicklung / Programmierung
Führerschein erforderlich?
Nein
Auto erforderlich?
Nein
Motivationsschreiben erforderlich?
Nein

Walldorf | IT Jobs | Karrierestarter

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