Working Student/Intern (f/m/d): Sales Support Project Associate in Walldorf

Jobbeschreibung

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVES
The Sales Support teams focus on delivering tactical execution and support services end-to-end. Delivery occurs with high empathy to our users (sales), a high focus on scalability, and therefore in a standardized and ideally automated way, aiming to raise productivity for all involved.
The Project Associate role is part of our support simplification team, which focuses on specific initiatives towards a better user experience, related to processes, communication, and technical innovations.  You will work closely with our agents, IT and various global teams to consistently challenge the status quo, but also drive broader awareness and understanding of our services and offerings. 
EXPECTATIONS AND TASKS
Starting in this role, you will familiarize yourself with the different projects and learn about various details and stakeholders from the respective leads. Over time, you will take on more and more responsibilities and ownership of identified tasks or projects/opportunities you may uncover. Your tasks include but are not limited to:

• User Experience & Marketing
  • Help influence the user experience by making it accessible, transparent, and useful to the users
  • Collect successes and progress within the team to share achievements actively with management and support teams, who can therefore promote it outward
  • Design a promotional newsletter in form of a newsletter 
  • Design banners and contribute design ideas to the sales support portal – a web-based self-service for our internal users – in line with how users think and support scope evolves
  • Create and update enablement materials for self-service infrastructure users – such as creating simple how-to-use videos, tips & tricks etc. in easy-to-consume and creative ways
  • Shadow specific target groups to understand how to enhance or simplify user experiences
• Knowledge Management support
  • Contribute to editorial efforts including content structure re-designs, familiarizing yourself with the related infrastructures and sharing your ideas
  • Get involved in testing, quality checks, user panels and similar activities that assess the quality of our services
  • Update user guidelines and system documentation for editors and content creators
• Other projects: Depending on your workload in above tasks, you may further engage in different or new projects, as well as identify projects yourself

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Student (f/m/d) at a university or a university of applied sciences:
• Studying preferably in the fields: Marketing, Communications, Journalism, Knowledge Management, or Economy
• Having the following computer skills: basic skills, Microsoft office use    
• Speaking: English fluently, German or any other language as a plus
• Besides that, you are/ you bring:
  • Team player
  • Creativity
  • Some basic Project Management skills
  • Curiosity to learn 
  • A can-do attitude
  • Comfortable to connect with people – virtually or in person

Then YOU are the right candidate for this position. We are looking forward to your application and getting to know you.

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.
 #Workingstudent #Werkstudent  #Germany #Deutschland #Student

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

Extra Informationen

Status

Inaktiv

Standort

Walldorf

Jobart

Praktikum

Tätigkeitsbereich

IT / Software-Entwicklung / Programmierung, Kundenservice

Führerschein erforderlich?

Nein

Auto erforderlich?

Nein

Motivationsschreiben erforderlich?

Nein