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Head of IT Service Management (m/f/d) in Düsseldorf

Sind Sie motiviert vielfältige Erfahrungen in bedeutsamen Märkten zu sammeln? Dann unterstützen Sie das internationales Technologiekonzern, Rheinmetall.

Jobbeschreibung

WHAT WE ARE LOOKING FOR

  • Definition and active development of a service-oriented IT organization for the Rheinmetall Vehicle Systems Division
  • Selection and qualification of new IT service providers
  • Development of quality and reliability of existing service providers
  • Assumption of ownership for the service strategy and management of the subordinate employees in Service Design and Service Operations
  • Development of an IT service catalogue and permanent expansion with new, modern IT services
  • Ongoing optimization of processes and workflows
  • Development of a suitable reporting tool to monitor compliance with our service level agreements with our internal customers and the SLAs of our service providers
  • Accompanying the IT restructuring of the entire company group with an advisory focus on the topic of service management
  • Addition and refinement of IT policies, guidelines and standards
  • Active monitoring of escalation processes
  • Service price calculation and processing of tenders
  • Development of a service transition strategy for user help desk and collaboration services
  • Creation of an IT governance framework in close cooperation with divisional CIO

WHAT QUALIFICATIONS YOU SHOULD HAVE

  • You have a degree in business informatics, technical informatics or comparable
  • Relevant, several professional experience in the desired field of work
  • Industry knowledge of the manufacturing industry or mechanical engineering is desirable
  • You have already gained extensive experience in project and process management of IT projects in a heterogeneous IT landscape and active change management is also familiar to you
  • ITIL® Foundation required, further ITIL training desirable
  • SAP knowledge is desirable
  • Fluent in English, written and spoken
  • You are a team player and convince with an independent, structured and goal-oriented approach and a distinctive contact and moderation ability
  • Willingness to assume additional IT responsibilities
  • Willingness to travel

At Rheinmetall, your strengths and experience are worth something. We also highly value diversity and equal opportunity. We look forward to receiving your application.

WHAT WE OFFER YOU

We offer you a creative, dynamic working environment in which you will play a central role as an IT specialist. To meet the ever-increasing demands in the areas of mobility and security, we need your know-how. As an employee in our company, you will benefit from a positive working atmosphere in which you can feel comfortable in the long term. Together with your motivated colleagues, you will work with us on new exciting and extraordinary technologies and products for global markets.

At our location in Unterlüß we offer you:

- Attractive remuneration and flexible working time models
- Mobile working
- Fitness and health offers

WHO WE ARE

The Vehicle Systems Division, part of the Rheinmetall Group’s Defence Sector, is one of the market’s major, full-service providers. It covers logistical and tactical military vehicles – both wheeled and tracked – as well as combat vehicles and turret systems for armed forces the world over – from end to end and from a single source.

Rheinmetall Group is a listed stock corporation based in Düsseldorf, Germany. It is an integrated technology group with solid, internationally successful operations in the fields of security and mobility. The company’s Automotive Sector occupies a leading position as an automotive supplier and is a reliable partner when it comes to developing and producing components for the drive systems of today and tomorrow. The Group’s Defence Sector is a leading European systems supplier for defence technology and a trusted partner of the armed forces.

CONTACT INFORMATION

Contact Person: Ms. Stanik

Phone: +49 (0) 2131 - 5350 – 7667

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Extra Informationen

Status
Inaktiv
Standort
Düsseldorf
Jobart
Karrierestarter
Tätigkeitsbereich
Baugewerbe
Führerschein erforderlich?
Nein
Auto erforderlich?
Nein
Motivationsschreiben erforderlich?
Nein

Düsseldorf | Baugewerbe Jobs | Karrierestarter

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